Frequently Asked Questions

Your booking includes: hire of the campervan, fully comprehensive insurance for one driver (additional drivers can be added), unlimited UK mileage, a sun canopy, cooking equipment, crockery, cutlery, camping gas, and an outdoor table and chairs. It comes with a full tank of petrol.

Our insurance covers drivers between 23 and 75 years old with a valid full UK, EU, AU, US, CA, NZ or SA licence held for more than two years and no more than two convictions with a maximum of 3 points per conviction. We also accept non UK licenses NZ, USA and Canada, other licenses may also be accepted. If you fall outside of this criteria feel free to contact us to discuss and we can try and work out a deal with our insurers. Up to 3 additional drivers can be added for an additional cost based on the same criteria.

Fully comprehensive insurance for the vehicle is included. Please not that your personal belongings are not covered under this insurance and we would recommend you have cover elsewhere for this.

In the unlikely event of a breakdown or problem your first port of call would be to give us a call, day or night, to let us know of the issue. Quite often it’s something we can help with over the phone or if required and feasible we will come out to you. If the campervan has broken down we have full 24 hour roadside assistance and will contact them to come out and assist.

We offer unlimited mileage in our vans and encourage you to explore as far or as close as you see fit across the UK. We only ask that you ensure you are back on time on the day of return or else it might impact hirers after you and a charge may occur.

Unfortunately we do not currently allow European trips.

Collections are everyday between 15:00 and 17:00. Return times are everyday between 09:00 and 11:00.

Please let us know if you are running late so we can make appropriate arrangements. Failure to return the vehicle on time could incur an additional charge that will be taken out of your security deposit. There are a number of nice campsites in the vicinity that we can recommend for a stay the night before to ensure you arrive on time.

If these timings don’t work please feel free to contact us to discuss your requirements.

If you are driving to us, you can leave your car in the space where we usually keep the campervan for the duration of your trip (at your own risk) free of charge.

We have 4 belted seats.

Furry friends are welcomed, however there will be an additional fee for cleaning. Please let us know before booking if you plan to bring your pet.

Absolutely no smoking (including vaping) is allowed in any of our vans. If evidence of smoking is found a valeting charge will be taken from your security deposit.

We accept booking requests through our website, and payment is only taken once we have confirmed the booking. We are also listed on a number of other campervan hire platforms and listing sites that you could use instead (though they often work out more expensive with their booking fees added on top). Please do contact us if you have any queries or special requirements and we can manage these for you.

The security deposit is £1,000 and is payable by card (we do not take cash) prior to the start of the hire period. This is to cover the insurance excess in the unlikely event of an accident and the possibility of any damage to the campervan, fixtures or equipment during the hire. The security deposit will be refunded within 7 days of the end of the hire less any cost of repairs, replacement, refuelling or cleaning charges and you will be provided with an itemised invoice detailing those costs.

You must notify us in writing via email to cancel your booking. Charges may apply depending on how far in advance you cancel. See our terms and conditions / Covid update for more details.

We are always revising our FAQs – if there is anything that’s not covered please feel free to get in touch.